August 10, 2021


True Fully Integrated Software


A 911 call is dispatched for a domestic disturbance at 11:15 pm in the town’s residential east side residential section.   The responding officer notifies the dispatcher within seconds of the call that he/she is responding to the call and enroute to the location.   The coordinates given show both the officer and the dispatcher exactly how long, second by second the responding officer will reach the location.   The responding officer will arrive at location within 5 minutes.  

During the ride, the officer is given important information about the location and the residences of the address in addition to the information that was given by the dispatcher.   The resident of this location, a female, has no criminal record, but does have a restraining order filed against a male from a nearby town.  The officer is able to quickly obtain information on the male and found that he has a past criminal record.  The felony was not a violent offense, but the officer would rather know what they are dealing with before entering into a situation than not. 

Upon arriving on the scene, both the resident and the yet to be identified male are cooperative, and no injuries are noticeable or reported, but the house shows sign of disarray.   Although no injuries were reported, property damage is noticeable and the resident wishes to place charges on violent threats made by the male.   Both the male and the resident identify the male as the resident’s on and off again boyfriend, which a restraining has been filed.   An arrest is made, the apprehended male is taken to the local police station and checked into a holding cell.   The male is identified and checked in through a very quick process, as all information needed is readily available.  

The officer writes their arrest report in the squad car in the parking lot of the police station, with all information already entered on to the report except for the narrative.  The officer submits the report and is back on patrol.   Within the next 15 to 20 minutes, the officer clocks a vehicle moving 45mph in a 25mph residential zone.   The officer stops the vehicle, runs the license plate and sees that the driver registered to the car has an outstanding warrant for unpaid court fees related to a previous DUI case.


If this sounds like a situation that you and your squad members may encounter on a typical evening keep reading.  At every step during the whole situation, everyone involved was given quick, pertinent and up to date information on several factors.   The officer was given the information to properly prepare for a potentially dangerous situation before arriving.   The dispatcher was quickly able to dispatch the nearest responding unit, and relay all information that they were given, and obtained the exact location and eta of the responding unit.   The officer was able to enter in additional information obtained on the scene, and connect that information to data that was stored in the system.   This made the arrest process much quicker, and they were able to be back in the field to stop a potentially dangerous drunk driver from causing injury or death.

If you are using an outdated Dispatch, Mobile or RMS system, this may not resemble your interactions out in the field or at the station.  Not having the needed information, quickly and easily available at the right time may cost lives.  Entering duplicate entries for perpetrators, or reentering data into different systems not only creates errors, but costs time.   Unfortunately, police stations may become busy.   When they are busy, mistakes can be made, which could potentially also lead to dangerous or unwanted situations.  An officer spending time writing reports is an officer that is not in the field preventing drunk drivers from causing fatal accidents.

ProPhoenix is an entirely integrated system from the ground up.   Our Dispatch, Mobile and RMS systems are second to none and designed from the ground with integration in mind.   This means seamless integration from initial call through disposition.   No need for duplicate entries and cleaner data.   In addition, our software is entirely under our control with no outsourcing.   No interfaces to integrate systems that may cause additional problems, and no need to deal with separate companies on any technical issues that may arise.


Give us a call at 609-953-6850 today and we would be happy to demo our entire software system, or answer any specific questions you may have.   Save time in the field, at the station and potentially save lives.

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