INFORMATION WE COLLECT AND WHY WE COLLECT IT
ProPhoenix collects certain information to enable you to take full advantage of our offerings when you register at our Site, use our mobile applications, or otherwise communicate with us. If you choose, you can visit the Site without providing us with any information about yourself.
We seek to limit the collection and use of customer information required to deliver service to our customers and their authorized users, which includes advising our customers about our products, services and other opportunities, and to administer our business.
Personal Information You Provide To Us When You Use our Mobile Applications. Types of personal information we collect when you download and use our mobile application for alert monitoring services and you provide it to us include:
Non-personally Identifiable Information We Collect Automatically. As is true with most websites, we collect certain non-personally identifiable information automatically as you use our Site, such as
By using this Site, you consent to the processing of data about you by our analytics partners in the manner and for the purposes set out above.
HOW WE USE AND SHARE YOUR INFORMATION
To Provide Products, Services, and Information. As described above, we collect information from you so that we can provide products and services that you purchase from us, and to provide information that you request from us. This includes sending you alerts and important service information about your services. We may provide information to third party service providers that help us process orders, and fulfill and deliver products and services that you purchase from us. You may opt out of receiving future communications (with the exception of alerts and service information) from us by logging into your account and editing your profile. You may also opt out of receiving commercial e-mail from us by following the instructions in each e-mail.
If you use our software products that are designed to communicate with emergency responders, including law enforcement agencies hosting the software, you give us your consent to share your personal information with (1) the law enforcement agency hosting the software you are using, and (2) other relevant emergency responders when you request assistance or in other emergency situations.
We use third parties to assist with providing our services to you (including dispatching emergency responders), host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service. We also employ security and technological controls and provisions to protect against unauthorized ProPhoenix employee access to the audio and video data collected from your security camera or other camera-enabled products.
Your Consent. Except as otherwise provided in this Policy, we will share personal information with companies, organizations or individuals outside of ProPhoenix when we have your consent to do so.
Legal Proceedings. We will share personal information with third party companies, organizations or individuals outside of ProPhoenix if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
ACCESS TO YOUR INFORMATION
You can access and update certain information we have relating to your online account by logging into your online account and visiting the CRM Contacts section to update contact information for your alert and dispatch services.
SECURITY OF YOUR INFORMATION
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
QUESTIONS AND HOW CONTACT US