May 1, 2020


Phoenix User Paterson, NJ Fire Dept. EMT unit featured in NY Times article


Public Safety Departments risk their lives every day to keep their residents safe.  Whether it be from criminals, fire or medical emergencies, our first responders are the nation’s heroes, risking their lives day in and day out.  As the global pandemic continues to sweep across our country, medical professionals and first responders risk infection at every moment during their shift. 

We can’t thank these people enough for what they do, and we hope that telling their story will keep everyone aware of the reality of the situation.  The NY Times recently spent an entire shift with one of our Phoenix software users, Paterson, NJ Fire Dept. to do just that.   We hope that everyone has a chance to read this article, and you can find it at this link

The article covers a typical day during this pandemic for a Paterson Fire Dept EMT unit.  As you know, NYC and the surrounding area have been the hardest hit in the nation by this pandemic.   For anyone familiar with the NYC area, you will know that Paterson, NJ is very close and certainly within that most affected area in the country.  With that said, the first responders of Paterson haven’t missed a step. 

As the article mentions, Paterson is home to over 148,000 people in a very densely populated area, and the city’s ambulance call volume per capita is as great as NYC these days.  NY Times reporters spent an entire 12 plus hour shift with an EMT unit during these chaotic times. 

We encourage everyone to read through this article.  It’s a great look at exactly what our first responders are dealing with on a regular basis, and really puts the gravity of the current situation into perspective.  Once again, thank you to the nation’s first responders, and we are happy to see our Phoenix software users featured in such a great article to see first-hand what they are up against.


Read full article here:



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