Spotlight Customer – Elk River Fire Department, MN

Date: 2017-01-18




Approximately 35 miles northwest of the "Twin Cities" (Minneapolis & St Paul), in the land of 10,000 lakes, is the City of Elk River, Minnesota, and home to this quarter’s ProPhoenix Customer Spotlight, the Elk River Fire Department. At the helm is Fire Chief, T. John Cunningham, who also is the OEM Director and Safety Coordinator for the City. He also oversees the Building Inspection and Code Enforcement Divisions, which are recent additions to the Fire Department.

 Elk River is bordered by the Mississippi River and is located in the southeast corner of Sherburne County (also a ProPhoenix User). Enjoying a small town atmosphere, where the district covers 66 square miles with an estimated population of 35,000, Chief Cunningham identifies his biggest challenge as meeting the demands of this ever-growing community where response times are critical. There is an expectation of immediate service when a citizen calls 911 to report a fire, and by the time the call is entered, the pagers go off, the on-call personnel report to the station and then respond to the scene, precious moments have elapsed. Qualified personnel retention is also an on-going challenge due to the very nature of a paid, on-call environment, as well as managing all the scheduling aspects.

Elk River is using the entire Fire Suite within Phoenix to their full potential. Chief Cunningham was particularly anxious to use the Inspections Module for the city’s rental dwelling inspection program. "We have completely automated the process for generating renewal notices, scheduling inspections, and processing payments," says Chief Cunningham. Prior to Phoenix, they had been using a variety of methods to track these rental inspections but Phoenix "brought it full circle" by giving them the ability to fully track over 1,000 multi-unit rental inspections annually. On January 2, 2015, Elk River began issuing and tracking rental permits for single family homes and using the Inspections Module for the City’s code enforcement division, which also is under the Fire Department.

Chief Cunningham cites the most compelling reason to use Phoenix is that, "it is a very powerful software tool that provides a fully integrated solution" allowing himself and his personnel to make decisions and leverage all the tools available at their fingertips, especially on-scene, when they truly need them. He further recognizes that Phoenix is not your ordinary Consumer Off-The-Shelf (COTS) software because it allows customization that many departments desire. But, he cautions that Users have to make the commitment to allocate the proper resources to spend the time necessary to get the maximum return on their investment. Chief Cunningham states that this is "powerful technology" that not only assists him to manage his department efficiently, but to achieve the ultimate goal: a complete database of everything there is to know about any property within his jurisdiction. That is members of the Elk River Fire Department continue to work daily to "build a picture of a property and is viewable by all" who value this type of information such as: call takers, dispatchers, firefighters, supervisors, inspectors, and Chiefs as they make critical and rapid decisions every day in their effort to ‘save lives and minimize property damage.’

Upcoming Events & Trade Shows

IACP Conference

September 11 - 14, 2021
New Orleans, LA

ProPhoenix Annual User's Conference

September 27 - 30, 2021
Wisconsin Dells, WI


Recent Posts

ProPhoenix and BPD enhances digital technology

George Mason University goes live with ProPhoenix

Important Announcement on NIBRS compliance

Why do departments choose ProPhoenix?

Upcoming Show and Conferences notice

Coronavirus (COVID-19): ProPhoenix Business Continuity plan

Public Safety Departments relying on the web in the Coronavirus pandemic

Gloucester County Emergency Services and ProPhoenix Citizen Services

National Public Safety Telecommunicators Week

Federal Funding to Help Departments Upgrade their Software System is Available

The NY Times spent an entire shift with Phoenix user Paterson, NJ Fire Dept. EMT unit

We are pleased to announce the newest member of the Phoenix family

North Port, FL PD Officially Goes Live with Phoenix Software

National Police Police Week

ProPhoenix Pro Standards Tracking System

Microsoft Announces End of Life for Windows 7 Operating System, Windows Server 2008, 2008R2 and SQL Server 2008

Important Announcement

The Changing Landscape of Policing and the Importance of Software

Attention Users: ProPhoenix 2020 Virtual User’s Conference

NIBRS Transition Plans

Phoenix Citizen Services Programs Featured in Recent Article

ProPhoenix 2020 Virtual User Conference

ProPhoenix Your One-Stop-Shop Records Management System

Congratulations Chief Barry Weber

Don’t miss a thing

Schedule a Demo Today

National Public Safety Telecommunicators Week

Annual IACP Conference

Fully Integrated Software Suite

International Firefighters’ Day


Differences Between CFS and Charge Based Reporting

True Fully Integrated Software

Police, Fire and EMS under one roof

RapidSOS Interface with Phoenix CAD


ProPhoenix and Wauwatosa Police Celebrate a 10 Year Milestone

Customer Spotlight—Tiffin Police Department, Ohio

Customer Spotlight - Elk River FD, MN

ProPhoenix Updates NJTR1

ProPhoenix In the News: Wayne PD Using ProPhoenix to Implement a New Program to collect video evidence

Microsoft Announces End of Life for Windows 7 Operating System, Windows Server 2008, 2008R2 and SQL Server 2008

CCUG Training & Technology Seminar

Happy Holidays from all of here at ProPhoenix

2020 Show Schedule

See you at the show!

NJSACOP 5th Annual Mid-Year Meeting & Vendor Show

We are pleased to announce that we will be exhibiting at this year's WPLF Mid-winter Training Conference.