We at ProPhoenix are continually looking to evolve our software to meet the demands of a fast paced and quickly changing
industry. 2019 was a very busy year for ProPhoenix; many features were added and improved to existing software,
and we introduced several new apps and interfaces to meet the demands of a mobile world. Please keep in mind that
the following is only a quick list of new software interfaces and apps. A full list of new and improved features on all
ProPhoenix software solutions can be found in CRM.
• CAD Text2Dispatch SMS processing
Phoenix Text2Dispatch allows a mobile carrier to send text messages, videos, and audio
to Dispatch. The message is automatically linked to the call, and a notification is sent to
the dispatcher and the mobile officer to view the data.
• RapidSOS integration (Standard and Enhanced)
RapidSOS can be integrated with Phoenix CAD to provide the exact location of the device
making the 911 call, and share multimedia, health profile, and real-time incident data from
connected devices directly to dispatchers and first responders.
• ESRI integration in CAD, WDA & RMS (In addition to Google, HERE and Open Streets maps)
The ESRI web map is now available with CAD and WDA, similar to Google and HERE
maps. CAD can absorb the ESRI local server map for the agency and will automatically
use the ESRI web to cover areas outside the local map support.
Additionally, map layers created in ESRI can be absorbed directly from ESRI without having to import to Phoenix.
In addition, the following features have been implemented in Police and Fire RMS maps with ESRI support: Map layers,
AVL Replay, and GIS Analysis.

Phoenix Alert - Active Shooter App
The Phoenix Alert App is an all-in-one emergency tool for school administrations,
teachers, police officers and the community. Become alert, connected, and updated in the event of an active shooter.
• WDA App 4.0
WDA App 4.0 has been redesigned with new user interface with support for dynamic
If you have any questions on any of the software and apps available through ProPhoenix, feel free to contact sales at

Upcoming Events & Trade Shows

October 14th - 16th

Tennessee Association Chiefs of Police (TACP) Conference

Embassy Suites Conference Center, Franklin, TN



Many shows have been cancelled or will be rescheduled due to the pandemic.

Please check back for dates as they become available.


Recent Posts

ProPhoenix and BPD enhances digital technology

George Mason University goes live with ProPhoenix

Important Announcement on NIBRS compliance

Why do departments choose ProPhoenix?

Upcoming Show and Conferences notice

Coronavirus (COVID-19): ProPhoenix Business Continuity plan

Public Safety Departments relying on the web in the Coronavirus pandemic

Gloucester County Emergency Services and ProPhoenix Citizen Services

National Public Safety Telecommunicators Week

Federal Funding to Help Departments Upgrade their Software System is Available

The NY Times spent an entire shift with Phoenix user Paterson, NJ Fire Dept. EMT unit

We are pleased to announce the newest member of the Phoenix family

North Port, FL PD Officially Goes Live with Phoenix Software

National Police Police Week

ProPhoenix Pro Standards Tracking System

Microsoft Announces End of Life for Windows 7 Operating System, Windows Server 2008, 2008R2 and SQL Server 2008

Important Announcement

The Changing Landscape of Policing and the Importance of Software

Attention Users: ProPhoenix 2020 Virtual User’s Conference

NIBRS Transition Plans


ProPhoenix and Wauwatosa Police Celebrate a 10 Year Milestone

Customer Spotlight—Tiffin Police Department, Ohio

Customer Spotlight - Elk River FD, MN

ProPhoenix Updates NJTR1

ProPhoenix In the News: Wayne PD Using ProPhoenix to Implement a New Program to collect video evidence

Microsoft Announces End of Life for Windows 7 Operating System, Windows Server 2008, 2008R2 and SQL Server 2008

CCUG Training & Technology Seminar

Happy Holidays from all of here at ProPhoenix

2020 Show Schedule

See you at the show!

NJSACOP 5th Annual Mid-Year Meeting & Vendor Show

We are pleased to announce that we will be exhibiting at this year's WPLF Mid-winter Training Conference.