February 11, 2020
ProPhoenix is happy to announce their expansion into Virginia this month with the launch of the George Mason University Police Department. One of the largest public institutions in Virginia, GMU and its department of over 50 officers chose ProPhoenix because of its combination of integrated functionality and personal approach to the working relationship. GMU was up and running in less than 8 months from the time of contract signing, thanks to a strong partnership established between the University and ProPhoenix staff.
GMU was on a system that had 18 months until end of life, and needed to find a new CAD and RMS system to replace it that would also convert three decades of data. ProPhoenix provides the required solutions in addition to several specific features that attracted GMU as well as the customization they need to assist dispatchers.
Looking forward, GMU is excited about eliminating the “paper driven” processes for many of their current tasks. Phoenix’s single entry, integrated system will allow for cutting the additional user fees that are unnecessary now, and GMU plans to build their Quality Assurance program around the Phoenix program.
GMU had difficulty finding a provider that met their department’s needs. After seeing a demonstration by Phoenix executives where all their questions were answered and attending a users’ conference at the company headquarters, the staff at GMU knew they had found a home. The responsive, professional and supportive staff has given GMU hope that this will be a long and productive partnership.