Join Our Team

Career Opportunities

ProPhoenix Corporation is a public safety software company, created in 2004, with headquarters in Moorestown (Burlington County), New Jersey.  ProPhoenix Corporation provides next generation state-of-the-art public safety software solutions across the United States with its ProPhoenix Software Suite, which includes 911 Computer Aided Dispatch, Fire and Police Records Management including Crime Analysis and Business Intelligence, Police Mobile with ability to generate electronic Traffic Ticket, Fire Mobile, Jail Management and Citizen Services Programs. More information about ProPhoenix products and services can be found at and

ProPhoenix Corporation is a rapidly growing public safety software company that is on the cutting edge technology and business and is looking for individual’s with a positive attitude and have a strong desire for a challenging and rewarding career. Annual salaries commensurate with experience.  Salaries for Sales positions are commission-based.  There are opportunities for advancement into other positions to grow your career within our Company.  Benefits include IRA participation, health and dental insurance, and a year end bonus opportunity.

Positions are in New Jersey unless specific otherwise.

ProPhoenix is a leader in the design and delivery of the most comprehensive, dynamic, and secure Public Safety software products in the industry.  Established in 2003 and headquartered in Moorestown, New Jersey, ProPhoenix Corporation provides responsive, analytical, and manageable COTS (commercial-off-the-shelf) applications for Law Enforcement, Communication Centers, Fire/EMS and Corrections Management. 

ProPhoenix is currently seeking individuals with a positive attitude that are motivated to learn and able to work independently or in a team environment. You must have a cheerful personality and be able to maintain an efficient and productive work space. The ideal candidate will have relevant work experience and an education that accompanies their strong desire for a challenging and rewarding career.

Position:         Software Support Technician/Office Assistant

Location:        Moorestown, NJ  (Burlington County)


  • Entry level support, diagnosing and providing solutions for customers
  • Providing helpdesk support to users
  • Troubleshooting software and hardware problems on PCs
  • Testing software releases
  • Remotely installing application software for customers and field users
  • Monitoring hardware and software function and maintaining updates
  • Answering phones and communicating with customers
  • Copying/scanning and filing paperwork
  • Emails, typing and data entry
  • Sorting and distributing mail
  • Running errands with use of the company vehicle 


  • College degree or certificate in Computer Science
  • Must be able to pass thorough background investigation
  • Strong documentation and communication skills
  • Team player with strong work ethic
  • Polite and courteous customer services skills a must
  • Basic knowledge of Microsoft Windows 7, 8 & 10 in a domain environment
  • Knowledge of Microsoft products for formatting and creating spreadsheets
  • Excellent understanding of Microsoft Office 2013/2016 with emphasis on Outlook
  • Basic knowledge of Windows networking (TCP/IP, DDNS, DHCP) and Active Directory
  • Working knowledge of installation and management of Windows Server 2012 & 2016; software and hardware
  • Working knowledge of installation and management of Microsoft SQL Server preferred
  • Ability to work flexible hours
  • Working knowledge of Virtual Server environments, Hyper V and VMware a plus
  • Detail oriented
  • Must be dependable
  • Strong organizational skills are a must
  • Ability to multitask
  • Valid Driver’s License
  • Experience in Public Safety environment highly desirable 


  • Annual salary commensurate with experience; opportunity for year-end bonus
  • Partially-funded health and dental insurance.
  • IRA with matching funds

If you are interested in learning more about our company for other available positions, please visit our web page at www.prophoenix.comResumes should be emailed to:

ProPhoenix Corporation is looking for a motivated individual to perform as first level support to our growing customer base. This is an entry level position with the opportunity to grow with the company. You must possess strong computer skills, have a cheerful personality and be able to maintain an efficient and productive work space. We offer standard health and dental benefits as well as Paid Time Off as per our company policy . This is a Salaried Position with a pay range of $30,000 - $32,000 which will commensurate with experience.

Responsibilities include but are not limited to: 


  • Entry Level support, diagnoses, and provide solutions for customers.
  • Provide phone support for remote and field users
  • Monitor hardware and software function and maintain updates for in-house and customer systems
  • Update server and client software for various locations
  • Provide helpdesk support to users
  • Troubleshoot software and hardware problems on PCs.


Job Requirements:


  • College degree or certificate in computer science
  • Must be able to pass a thorough background investigation
  • Knowledge of Microsoft Products (Outlook, Word and Excel) – In addition, must have a basic knowledge of Microsoft Windows 7 & Windows 10 in a domain environment
  • Basic knowledge of Windows Networking (TCP/IP, DDNS, DHCP) and Active Directory
  • Working Knowledge of installation and management of Windows Server 2008 & 2012 software & hardware preferred.
  • Working Knowledge of installation and management Microsoft SQL Server 2012 or higher, working Knowledge of Virtual Server Environments, HyperV and VMware preferred.
  • Demonstrated ability to integrate various systems into applications.
  • Able to work flexible hours
  • Experience in the Public Safety Environment is a plus

Job Responsibilities:

  • Utilize product knowledge and sales processes to prospect new sales opportunities
  • Qualify leads produced from telephone contact and web-based technology and processes
  • Present web-based demonstrations
  • Facilitate quote follow up processes for territory sales representatives
  • Generate new leads by developing prospect lists from trade association membership lists, trade show contact follow up and other self-initiated processes
  • Achieve assigned revenue targets
  • Present territory sales representatives with qualified leads
  • Establish and maintain “after the sale” follow up and rapport with customers


Job Qualifications:

  • This position requires the skills and knowledge normally obtained through the successful completion of a Bachelor’s Degree at an accredited institution.
  • Ability to work alone or with a team to create and close sales opportunities.
  • Effective communicator, specifically written, oral and presentations.
  • Ability to represent the company at all levels within the client’s organization.
  • Ability to be self-motivating is an absolute necessity.
  • Prior government sales experience is desirable but not a requirement
  • Public safety sales (especially software sales) a plus

Job Responsibilities

  • Expand our book of public safety business by selling new accounts
  • Achieve a sales quota as assigned
  • Ability to qualify an account using basic sales principles
  • Execute sales strategies as proposed by the company
  • Build and mature relationships with potential accounts
  • Attend conferences as assigned
  • Prepare sales quotes and assist in RFP responses
  • Learn our products and services in order to deliver a professional presentation
  • Sell to multiple levels within an organization
  • Be aggressive – committed – consultative – a solution provider
  • Maintain all your activities in CRM

Job Qualifications

  • Minimum 5 years selling experience – public safety market exposure preferred
  • History of exceeding assigned quotas
  • Customer following in the public safety market is preferred
  • Reside in designated territories
  • Experience in selling software applications
  • Proven track record in selling deals for software in excess of half million


  • Direct and manage project development through all phases.
  • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
  • Develop full-scale project plans and associated communications documents.
  • Effectively communicate project expectations and progress to team members and stakeholders in a timely and clear fashion throughout the life of the project.
  • Estimate the resources and participants needed to achieve project goals; schedule, delegate where applicable and manage coordination of various internal and external teams.
  • Identify issues within the project teams, mediate and resolve conflicts.
  • Identify and manage the project dependencies and critical path.
  • Define, plan, schedule and track project timelines and milestones using appropriate tools.
  • Develop, deliver and analyze progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Coach, mentor, motivate and lead project team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Conduct post-project evaluations, identify successful elements and make recommendations to change operating procedures to eliminate unsuccessful elements.
  • Develop best practices and tools for project execution and management.


Job Qualifications:

  • University degree or college diploma; Associate degree plus relevant work experience will be considered in lieu thereof.
  • 3+ years direct work experience in a project management capacity, including all aspects of process development and execution.
  • Must pass a thorough background investigation.
  • PMI Certification not required but a PLUS.
  • Strong familiarity with Microsoft Project software.
  • General knowledge of computer networking, SQL servers and database administration a plus
  • Familiarity with public safety processes and procedures a plus
  • Experience at working both independently and in a team-oriented, collaborative environment is essential.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Experience in coordinating with an off shore development center is desirable.
  • Ability to manage several projects at various stages with effective time management skills is required.
  • Strong verbal and written communications skills are essential, including the ability to work with team members and contractors from diverse backgrounds and language styles.
  • Some travel required.
To inquire about this position or send your résumé, email us at